Policies and Procedures


We value your time and will do our best to keep with your appointment time. If you find that you can’t make your scheduled appointment, please call the office so that our staff doesn’t worry about you.

Fees and payments

If prior financial arrangements have not been made, all fees for Acupuncture, Chiropractic, Nutrition, Facial Massage services and supplies are expected to be paid upon the completion of each office visit.

Please rest assured that we make every effort to keep your medical costs down.


We will send your records upon your written authorization to release records to other doctors as a courtesy to the doctor and you.

Any other reason for request (pertaining to litigation, personal, social security, etc.) will be charged back to you, the patient.

The cost for these fees are $1.00 for the first 25 pages and $0.10 for each additional page.

Health insurance policy

Your payment is due at the time of service.

As a courtesy to you, the billing office of Acupuncture and Chiropractic Center will file your insurance claims to the company information/address that you provide. We will instruct your insurance company to reimburse any monies owed to you, the patient.

In Florida, at this time, acupuncture is not a reimbursable insurance expense.

Referrals from primary care physicians

You do not need a referral from your primary care physician to visit Acupuncture and Chiropractic Center of Pensacola.

You also do not need permission from your insurance company to be treated at our facility.

I do not have insurance. What are the fees at Acupuncture and Chiropractic Center?

The fees at Acupuncture and Chiropractic Center are the same for everyone. Acupuncture and Chiropractic Center always discusses with the patient any fees before they are performed. If you need more specific information about particular charges, please call us at 850-469-9633.

Personal injury claims

Acupuncture and Chiropractic Center has experience working with local attorneys and auto carrier plans.

If you have been in an auto accident or a have experienced personal injury, we may be able to file your claim to the personal injury carrier responsible for your medical bills. Each personal claim is unique, so be sure to ask to speak with our billing specialist if you have any questions about your personal injury claim.

We are experienced in all that is required, from the diagnostic tests needed, to the forms, reports and legal documents essential to communicate with your insurance adjuster. If there are any services that are not covered by insurance, you will be notified before the services are performed.

After the emergency room

Often, people in pain come to us after an emergency room physician has told the patient that nothing is wrong.

Emergency rooms are designed to diagnose and treat life threatening injuries or illnesses. Once an emergency room releases you, it simply means that you do not have any life threatening injuries.

Acupuncture and Chiropractic Center of Pensacola is your next step in auto injury treatment. We diagnose and treat whiplash injuries in the neck and back and other disorders caused by your accident so that your body can heal.

Prescription medication

Chiropractors cannot prescribe medication, but we can identify conditions which may require conventional medical treatment and refer you to a qualified professional.

Patient forms

Chiropractic and Acupuncture

On your first visit to our office, you will be welcomed, greeted with a warm smile, and asked to fill out our required forms. This information helps us understand your concerns and condition.


Dr. Cowan has a simple, but important, belief that most disease is related to nutritional deficit.

In order to properly assess your nutritional status, the first thing we ask you to do is to fill out our comprehensive nutritional packet, which covers your past medical, social and environmental history.

We ask that if you have had any tests performed in last six months related to your condition to please provide us with a copy. If you have not had any tests performed, then we are able to help you facilitate in getting the proper testing for your condition done.

By examining your nutritional lifestyle, we can detect disturbing trends that are causing body chemistry alterations, which lead you to sickness. We will blend the results of the nutritional paperwork with findings from the physical examination to determine the appropriate action to restore the proper body chemistry.

Chiropractic examination

After a thorough consultation with Dr. Cowan in our Pensacola office, you will have a complete chiropractic examination. This examination will include

  • Testing your reflexes
  • Assessing your ability to turn and bend
  • Other standard orthopedic, neurologic, postural, and physical examinations including X-ray studies, where needed.

Dr. Cowan will gain valuable information regarding your condition and determine how chiropractic care can help you.

After discussing your history and your goals, examining your spine and reviewing any x-rays or tests, Dr. Cowan will discuss recommendations with you.

If you have a condition that requires care with other providers, Dr. Cowan will recommend appropriate care givers. If Dr. Cowan believes that Acupuncture and Chiropractic Center of Pensacola can help you, he will recommend a treatment and wellness program tailored to your individual needs

Wellness Program

Prior to leaving our office, you will be given a wellness program to perform at your home.

If you are in pain when you first come into our office, protocol may include ice or heat application instructions, avoidance of certain activities or positions, or home exercises and stretches.

Better health is just one phone call away. Please call our Pensacola acupuncture and chiropractic office to schedule an appointment.

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